Reelraven Terms & Conditions

Reelraven is operated by Green Champions Leader S.R.L., licensed by the Anjouan Gaming Board under licence number ALSI-202502014-FI1. These Terms form a binding agreement between you and us.

By registering an account, depositing funds, or placing a wager, you accept everything written here. If a clause does not sit right with you, please stop using the site. We also ask that you read our Privacy Policy, which explains how we handle your personal data. Questions? Reach our team through the contact page at any time.

You must be at least 19 years old to open an account with us, and you must be of legal gambling age in your province or territory. Age matters. We verify it, and underage play is void.

You also confirm that online gambling is lawful where you live and that you are not accessing Reelraven from a jurisdiction we are barred from serving. Each person may hold one account only. One name, one address, one household device footprint — duplicate or multi-accounting leads to closure and forfeiture of any related balance. Your account is personal to you; do not let anyone else use it, and do not play on anyone else's behalf.

All balances are held and transacted in Canadian dollars. The minimum deposit is 25, and funds must come from a payment method registered in your own name.

We accept Visa, Mastercard, Interac, Neosurf, Flexepin, MiFinity, Luxon Pay, CASHlib and several cryptocurrencies including Bitcoin, Ethereum, Litecoin and Tether. Before we release a withdrawal, we are legally required to confirm who you are. This is Know Your Customer (KYC). Expect to provide government photo ID, proof of address and proof of the payment method used. Approved withdrawals are typically processed within 24 hours, though your bank or wallet provider may add time at their end. We may hold or reverse a payout where documents are incomplete, where fraud is suspected, or where anti-money-laundering rules require it.

Our promotions carry their own rules, and those rules apply on top of these Terms. Where a promotion and this page conflict, the specific promotion wins.

Unless a given offer states otherwise, a default wagering requirement of 35x applies to bonus funds and free-spin winnings before withdrawal. The maximum bet while a bonus is active is C$5 per spin or hand. Game weighting varies: slots usually count 100%, virtual games and lucky games 50%, and table games 20%; some bonuses cannot be wagered on Live Casino at all. Most bonuses expire 10 days after being credited, and free-spin offers often expire in 7 days — check the headline on each promotion. No-deposit rewards cap what you can win and withdraw. Chasing value by abusing offers, placing irregular patterns of bets to clear wagering, or stacking bonuses against the rules will void the bonus and any winnings derived from it.

We expect honest play. Collusion, use of bots or automated software, exploiting a bug or pricing error, chargeback abuse, and money laundering are all strictly forbidden.

If we detect manipulation of games, promotions or payments, we may suspend the account, void affected bets and withhold funds pending investigation. Gambling should stay enjoyable and within your means. Set limits, take breaks, and visit our responsible gambling page for tools and support. For confidential help in Ontario, call ConnexOntario at 1-866-531-2600, or see the guidance for Canadians at responsiblegambling.org.

You may close your account whenever you wish by contacting support. We may also close or restrict an account for breach of these Terms, regulatory reasons, or on request.

Where an account sits inactive for an extended period, we may treat it as dormant and apply an administration charge in line with applicable rules; we will always try to reach you first. Our liability is limited to the extent permitted by law. We are not responsible for losses caused by interrupted connections, device faults, or events beyond our reasonable control, and games are offered on an "as is" basis. Have a complaint? Write to support@reelraven.com with the detail, and we will investigate and respond. If we cannot resolve matters together, the dispute may be escalated to the Anjouan Gaming Board. These Terms are governed by the laws applicable to our licence. We may amend them from time to time; the current version always lives on this page, and continued play means you accept the update.