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How Reelraven Uses Automated Systems and AI
Why We Rely on Automated Systems
Running a licensed casino means processing a lot of information quickly and safely. We use automated systems — some powered by AI — to keep accounts secure and to make the site work well for you.
These tools support, rather than replace, the people on our team. Green Champions Leader S.R.L. operates Reelraven under licence ALSI-202502014-FI1 from the Anjouan Gaming Board, and that licence carries responsibilities we take seriously. Where automation helps us meet them, we use it with care.
Querying or Challenging an Automated Outcome
Have a question about a decision? Ask us. Reach our team through live chat or email at support@reelraven.com, in English or French, and we'll explain what happened in plain terms.
You may ask for the logic involved, request a manual re-review, or raise a complaint. If you remain unsatisfied with how we've handled your personal data, you can escalate to the relevant data-protection authority. Playing more than you planned? ConnexOntario is available free at 1-866-531-2600, and support for Canadians is listed on responsiblegambling.org.
The Data Behind These Tools
Automated systems only work with data you provide and data we collect as you play — account details, transactions, device information and gameplay history. We limit what each tool sees to what it genuinely needs. Nothing is sold.
How long we keep information, and the legal grounds we rely on, are set out in our privacy policy. The terms governing your account live in our terms and conditions.
Human Oversight on Decisions That Matter
Does a machine decide your case alone? Not for anything significant. When automation flags a payout, closes a review or affects your account status, a trained team member examines the facts before a final decision is made.
You always keep the right to request human review, to explain your side, and to contest an outcome you believe is wrong. We built our processes around that principle. Our fraud models reduce risk; our people apply judgement.
Where You'll Encounter Automation
Automated processing appears in a few distinct areas of our service:
- Fraud and payment screening — flagging unusual deposits, withdrawals or login patterns.
- Identity and age verification — matching documents during KYC to confirm you are 19 or older.
- Personalisation — suggesting games or promotions based on what you've played.
- Responsible gambling signals — spotting changes in play that may warrant a check-in.
- Customer support — routing your live chat or email to the right place faster.
Some of these run continuously. Others trigger only when something specific happens.
