Updated
Reelraven Privacy Policy
Who Controls Your Data
Reelraven is operated by Green Champions Leader S.R.L., the data controller responsible for the personal information you share with us. We hold a licence from the Anjouan Gaming Board under number ALSI-202502014-FI1, and we process data in line with that licence and with recognised data-protection standards.
This policy explains, in plain terms, what we gather and why. It applies whenever you register an account, deposit, play, contact support, or simply browse. Questions? Our team can help through our contact channels or by writing to support@reelraven.com.
The Legal Grounds We Rely On
We never process data without a reason. Four grounds cover almost everything we do.
First, contract: we need your details to run your account and settle bets. Second, legal obligation: anti-money-laundering, age verification and licensing rules require us to collect and retain certain records. Third, legitimate interests: protecting the platform from fraud, improving our service and keeping the site secure. Fourth, consent: for optional marketing and for non-essential cookies, which you can withdraw whenever you like.
What We Collect and Why
We only ask for what we genuinely need. Some data you give us directly; some is generated when you use the site.
- Identity and account details — name, date of birth, address and the documents you submit so we can confirm you are 19 or older.
- Financial information — deposits, withdrawals, the payment methods you choose and transaction history.
- Gameplay and activity — bets placed, sessions, bonuses claimed and the balances tied to your account.
- Technical data — IP address, device type, browser and the pages you visit.
- Contact records — messages you send to live chat or email, kept so we can follow up.
Why does each matter? Age and identity data keep minors out. Financial records let us process payments within our 24-hour payout window. Activity data supports fair play, fraud prevention and your responsible gambling tools.
How Long We Keep It
Retention isn't open-ended. We hold account and transaction records for the period our licence and anti-money-laundering duties demand, typically several years after your account closes. Once a legal reason to keep data no longer applies, we delete or anonymise it. Marketing preferences stay on file until you tell us otherwise.
Who We Share It With
We do not sell your personal data. We do share it, carefully and only where needed, with partners who help us operate.
| Recipient | Purpose |
|---|---|
| Payment providers | Processing deposits and withdrawals (Visa, Mastercard, Interac, crypto and others) |
| KYC and identity services | Verifying your age and confirming documents |
| Analytics and anti-fraud tools | Securing the platform and understanding how the site is used |
| Game and software providers | Delivering the content you play, where technically required |
| Regulators and authorities | Where the law or our licence compels disclosure |
Each partner is bound to handle your data only for the stated purpose and to keep it protected.
Your Privacy Rights
You have real control over your information, and exercising these rights is free.
- Access — ask for a copy of the data we hold on you.
- Rectification — have inaccurate details corrected.
- Erasure — request deletion where no legal duty requires us to retain it.
- Portability — receive your data in a portable, machine-readable format.
- Objection and restriction — object to processing based on legitimate interests, or ask us to pause it.
- Withdraw consent — opt out of marketing or non-essential cookies at any time.
To make a request, email support@reelraven.com or use live chat. We may need to confirm your identity before we act, which protects your account. If you believe we've mishandled your data, you may complain to the relevant data-protection authority for the licensing jurisdiction, or to the Anjouan Gaming Board as our supervisory body.
Cookies get their own treatment. Please read our terms alongside this notice, and check the dedicated cookies section for category details and controls.
