Updated 2026-10-20

Contact Reelraven

Where to reach us

Need a hand? Our support team is here. You can message us two ways, and both reach the same people.

Live chat — open the chat window from any page while you're signed in.
Email — write to support@reelraven.com.

We handle enquiries in American English, English and French. Pick whichever you're most comfortable with.

Help us help you faster

A good first message saves time. Before you hit send, gather a few details. Include your account username or the email you registered with, the date and time an issue happened, and a short description of what went wrong.

Screenshots help enormously. If your question is about a payment, note the method and the approximate amount. The more context we have up front, the fewer back-and-forth replies you'll need.

Verifying your identity (KYC)

Before a first withdrawal, we may ask you to confirm who you are. This is a licensing requirement, not a hurdle we invented. Expect to share proof of identity and, sometimes, proof of address or payment ownership.

Upload documents through your account or send them to our support email. Clear, full-page images in colour are processed quickest. Once we've approved your documents, future cash-outs move along without repeating the check.

Complaints and escalation

Not happy with an outcome? Tell us first. Reply to your support thread and ask for the matter to be reviewed by a senior agent, and we'll look again.

If we still can't agree, you may raise the matter with our regulator, the Anjouan Gaming Board, which licenses us under number ALSI-202502014-FI1. Reelraven is operated by Green Champions Leader S.R.L. Our Terms set out the full complaints procedure, and our Privacy Policy explains how we handle the data you send us.

If gambling stops being fun

Contact support is also the right door for self-exclusion, deposit limits or a cooling-off period. Just ask, and we'll set it up.

Players in Ontario can reach ConnexOntario any time on 1-866-531-2600, or read the guidance for Canadians at responsiblegambling.org. Our own tools live on the Responsible Gambling page. You must be 19 or older to hold an account.

Frequently Asked Questions

How quickly will I get a reply?

Live chat is the fastest route and usually answers while you wait. Email replies depend on volume, so include every relevant detail in your first message to avoid delays.

Which languages does support speak?

Our agents assist in American English, English and French. Write to us in whichever you prefer and we'll respond in kind.

What documents might I need for verification?

Typically a government-issued photo ID, and sometimes proof of address or confirmation that a payment method belongs to you. Send clear, full-colour images for the fastest approval.

How do I escalate a complaint?

Reply to your existing support ticket and request a senior review. If the issue remains unresolved, you can contact our regulator, the Anjouan Gaming Board, referencing licence ALSI-202502014-FI1.

Can I close my account through support?

Yes. Message us to request self-exclusion, a cooling-off period or account closure, and we'll action it. You can also apply limits yourself from your account settings.